Privacy policy

Privacy and online safety are important to Isokon Plus.  We collect certain data about our customers when they use or site or make a purchase through our online shop and the purpose of this statement is to set out how we use Personal Information we may obtain about you. By using the Isokon Plus website and as a user of the services provided by Isokon Plus generally you agree to this use.

The Data Protection Officer for Isokon Plus is Mark Smith (Director). You can contact them on or 0208 5333 933

When you purchase items from the Isokon Plus website you will be asked to provide certain Personal Information such as:

  • your name
  • email address
  • billing address
  • delivery address
  • telephone number
  • product selection
  • credit card or other payment information.  

We will store this data and hold it on computers or otherwise, and we will take all reasonable steps to ensure that all information remains confidential. We fully comply with General Data Protection Regulation (GDPR).

We may use information you provide or obtained by us:

  • To process your orders
  • To register you with our website (if you opt in to marketing) and to administer our website services.
  • For assessment and analysis (e.g. market, customer and product analysis); to enable us to review, develop and improve the services which we offer and to provide you and other customers with relevant information through our marketing programme.
  • We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you. We will only do this if you have agreed to accept marketing from us by ticking the box.
  • For the prevention and detection of fraud.

If at a later date you wish to opt-out of receiving marketing information from Isokon Plus you will be able to unsubscribe at anytime by clicking on the ‘unsubscribe’ link at the bottom of all our email communications or by emailing us at

We may give information about you to the following, who may use it for the same purposes as set out above:

  • To employees and agents of Isokon Plus to administer any accounts, products and services provided to you by us now or in the future.
  • To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
  • If we have a duty to do so or if the law allows us to do so.

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including where you are on the internet (eg. the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).

You should be aware that if, we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

You have the right to see personal data (as defined in the GDPR) we keep about you, upon receipt of a written request. If you are concerned that any of the information we hold on you is incorrect please contact us. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please e-mail us at

Choice and Access

You have choices regarding our use and disclosure of Your Personal Data:

  • Opting out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, You may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send You important administrative messages that are required to provide You with our Services.
  • How You can access or change Your Personal Data. If You would like to review, correct, or update Personal Data that You have previously disclosed to us, You may do so by contacting us on

If emailing us your request, please make clear in the email what Personal Data You would like to have changed. For Your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that You use to send us Your request, and we may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.

Retention Period.

We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain the Data that you provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. Accordingly, even if you ask us to remove your data, we will retain certain Data to meet our obligations. There may also be residual Data that will remain within our databases and other records, which will not be removed.

Use of Services by Minors.

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services 


Isokon Plus is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

Isokon Plus uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers.

We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.


Cookies are small text files that are stored in a computer’s web browser memory. They help website providers with things like understanding how people use a website, remembering a User’s login details, and storing website preferences.

The Isokon Plus website does not use Cookies however we use Stripe as our payment software platform and they use cookies to support the operation of their services and help prevent fraud. The Stripe Cookies Policy is below

Stripe Cookies Policy