Terms of Service

BUYING ONLINE

When you place an order on our website by selecting a product you are entering into a contract with Isokon Plus.

You will have an opportunity to check and correct any input errors in your order up until you click on the ‘Place order’ button.  If you have any queries about the products or delivery then please contact us before you place an order and we will be happy to help. 

After you have submitted your order you will receive your payment receipt as an email from us.

Your credit card issuer, bank or financial institution may charge a fee for your international transaction. We have no control over these fees.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur, we will contact you with these details. In the event that we decline your order, we will give you a full refund if we have already taken payment for the products or services.

The price you pay for your order is the price which is displayed on the website. Sale pricing can only be offered when an order is made during a sale period. 

See our separate section Delivery (link)

SELECTING FINISHES

When viewing images please be aware that all finishes, colours and sizes shown online may not be of the perfect likeness of the items in reality due to the constraints of technology. We always make every attempt to match the true likeness of all finishes, colours and sizes with what you see online, however there are other factors outside of our control that can alter the finishes, colours and sizes you see online. 

Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us or request a sample.

Because our pieces are made from wood the finish can not be guaranteed to be the same as seen online. We take every care to select the best quality wood and finishes but all finished items are unique due to the nature of the material. Items that are handmade will always have slight variances, which we feel makes each item special.

We have the highest standards when producing specified finishes, however items that are ordered at different times are not guaranteed to match perfectly.

MADE TO ORDER ITEMS

“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.

All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping cart".

Examples of made to order items are, but not inclusive to, Home Dining Tables made to non-standard sizes and products in different finishes to those advertised.

Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. 

If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible in writing and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.

It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us.

DEFECTIVE/DAMAGED ITEMS

Please always inspect your goods when they arrive, especially if they are a gift. Any damage must be reported to us by email or by phone within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within the UK, if a claim is accepted, we will arrange an exchange for a new item. Within the UK, “made to order items” that are truly defective or truly damaged on arrival will be reordered and redelivered within the regular estimated lead time, given the safe return of the damaged unit.

If an order was delivered outside of the UK the cost of returning damaged items is the responsibility of the customer. If the items are large and/or fragile, Isokon Plus may require that a specialised delivery service is used for delivery and the cost will be the responsibility of the customer.

Isokon Plus is not responsible for items that have been brought to a different country from where they were originally delivered. We will only accept claims if the damaged item is in the same country where the damaged item were originally delivered.

If your product becomes defective after 7 days, please contact us with proof of purchase, photos and as much information available. If you are looking for your proof of purchase, please check your email.