BUYING ONLINE
When you place an order on our website by selecting a product you are entering into a contract with Isokon Plus.
You will have an opportunity to check and correct any input errors in your order up until you click on the ‘Place order’ button. If you have any queries about the products or delivery then please contact us before you place an order and we will be happy to help.
After you have submitted your order you will receive your payment receipt as an email from us.
Your credit card issuer, bank or financial institution may charge a fee for your international transaction. We have no control over these fees.
We reserve the right to decline all or part of any order for whatsoever reason and should this occur, we will contact you with these details. In the event that we decline your order, we will give you a full refund if we have already taken payment for the products or services.
The price you pay for your order is the price which is displayed on the website. Sale pricing can only be offered when an order is made during a sale period.
See our separate section Delivery (link)
SELECTING FINISHES
When viewing images please be aware that all finishes, colours and sizes shown online may not be of the perfect likeness of the items in reality due to the constraints of technology. We always make every attempt to match the true likeness of all finishes, colours and sizes with what you see online, however there are other factors outside of our control that can alter the finishes, colours and sizes you see online.
Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us or request a sample.
Because our pieces are made from wood the finish can not be guaranteed to be the same as seen online. We take every care to select the best quality wood and finishes but all finished items are unique due to the nature of the material. Items that are handmade will always have slight variances, which we feel makes each item special.
We have the highest standards when producing specified finishes, however items that are ordered at different times are not guaranteed to match perfectly.